Refund policy

RETURNS

At Kulture Kapital, we hope you love every piece you purchase. However, if you're not 100% satisfied, we offer a straightforward returns policy.

We’re happy to provide a full refund, size exchange, or store credit for any full-priced items that meet our return conditions.

CONDITIONS FOR RETURNS

To ensure a smooth process, please make sure your items adhere to the following conditions:

  • Items must be returned within 10 days of receiving your order.
  • All original tags must remain attached.
  • Items must be unworn and returned in their original condition.
  • Note: sale items are final and cannot be returned for a refund, exchange, or store credit, unless they are faulty.

Use the Contact Us form or email info@kulturekapital.com to start return process. You need to send us full order details,

  • Reason for the return
  • State of the item
  • Opened or not
  • With tickets and labels or not
Then we will send you a return label (DHL express) to return the item to our logistical warehouse. Upon recieving and checking the item, we will issue the refund to you and in case the mistake is from our side we will cover shipping charges, if not the return shipping will be deducted from the Refund total amount.